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Retail Store Supervisor Orchard St Store

Retail Store Supervisor

Full Time • Orchard St Store
Benefits:
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
Role Overview:
Primary responsible team member for a specific retail location. Requires long term commitment and flexibility. The Retail Store Supervisor is responsible for operating an efficient and profitable store through productive staffing, client retention, cost controls and achievement of objectives.
 
Your Team: 
Coaches the Client Care Advisors for a given retail store.
Reports directly to the Retail Teams Supervisor.
 
Key Responsibilities (roles):
  1. Must be available to fill-in for absent team members when needed.
  2. Understands goals and objectives for the store and strives to meet them.
  3. Trains, motivates, counsels, and monitors the performance of Client Care Advisors.
  4. Maintains reporting systems required by the Company.
  5. Attends quarterly all-retail team meetings.
  6. Strives for harmony and teamwork within the store.
  7. Accounts for all deposits and ensures that none are missing, and all are processed correctly.
  8. Directs and schedules the activities of all team members at the retail store.
  9. Establishes and maintains good working relationships with clients to encourage repeat and referral business.
  10. Ensures that the store areas are kept clean.
  11. Establishes and maintains good working relationships with staff.
  12. Ensures that all customers are greeted promptly and courteously.
  13. Handles client complaints and concerns immediately and follows up as needed.
  14. Maintains a safe work environment.
  15. Report any accidents immediately to the Retail Team Leader.
  16. Maintains a professional appearance in company uniform or professional attire.
  17. Performs all Client Care Advisor duties.
  18. Ensure all client items are ready when promised and tracks down any delayed items and communicate the delay with the client.
  19. Be proficient at listening first and then talking. Both with other team members and clients. Seek to understand before being understood.
  20. Reconciling cash drawer.
  21. Overlap huddle with CCA.
  22. ALL CCA responsibilities.
  23. Handle Crisis Situations.
Key Competencies: 
  • Good communicator across all lines of business communication.
  • Positive attitude.
  • Create a positive client experience.
  • Can read, alphabetize, and organize information.
  • Friendly and outgoing.
  • Good computer skills.
  • Great initiative, on time, and dependable.
  • Keep up with personal appearance and hygiene.
Physical Requirements: 
  • Can carry and lift clothing orders and laundry bags up to 50 pounds.
  • Be able to be on their feet for long periods at a time.
Desired Results/Performance: 
  • Client leaves feeling satisfied and appreciative.
  • Growth in sales.
  • Clean and organized retail store.
  • Retention of clients. 
  • No significant mistakes in processing clothing.
  • Quick and consistent service.
  • Responsive. 
  • Follow through with customers. 
  • Service based knowledge.
Conditions: 
  • Climate controlled retail store. 
  •  Fast paced environment.
  • Must be able to work under pressure.
Key Performance Indicators:
  • Before/After/Overlap Time
  • Active Clients
Professional/Educational Background:
  • High school diploma or equivalent is required.
  • Single location retail management is preferred.
  • Proficient at general computer skills including Computer Point of Sale. 
Training Schedule:
  • Retail Training Program - 5 days
Compensation & Benefits:
  • Competitive Pay: Earnings commensurate with experience and skills.
  • Appleton Clinic Benefit: Supplemental medical benefits for employees and their dependents at Appleton Clinic. This encompasses unlimited doctor visits, well-woman exams, EKG monitoring, over 250+ free generic medications, and basic lab work.
  • Other Benefits: Free Basic & Accidental Life Insurance for all employees who work 30+ hours/wk, dental and vision insurance for all employees who work 30+ hours/wk.
  • Employee Discounts: Enjoy discounts on our services.
  • Paid Time Off: Rest and recuperate with our generous PTO offerings.
  • Growth Opportunities: Potential for advancement within the company based on performance.
  • Working Hours: Monday through Friday, typically starting between 7:00am and 9:00am and concluding between 5:00pm and 7:00pm. Weekend shifts are possible. Some shifts are less than 8AM-5PM.
Compensation: $17.25 - $19.75 per hour




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